Effective Date: February 1, 2026

Welcome to Foodverse. We are committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how Foodverse pty ltd ("Foodverse", "we", "our", or "us") collects, uses, shares, and protects information in connection with our platform — including our mobile application and website — which enables restaurants to discover, browse, and order food supplies and ingredients from vendors and suppliers.

By accessing or using the Foodverse platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

1.1 Information You Provide Directly

Account registration details such as business name, contact person name, email address, phone number, and password.
Restaurant and business profile information including address, cuisine type, operating hours, and business registration details.
Order information including items ordered, quantities, delivery preferences, and special instructions.
Payment information such as credit/debit card details, bank account details, or billing address (processed securely via our payment provider Stripe).
Communications you send us, including support requests, feedback, and inquiries.

1.2 Information Collected Automatically

Device information including IP address, browser type, operating system, and device identifiers.
Usage data such as pages visited, features used, time spent on the platform, and clickstream data.
Location data (with your permission) to facilitate delivery logistics and show nearby vendors.
Cookies and similar tracking technologies to enhance your experience and analyze usage patterns.

1.3 Information from Third Parties

Payment processors and financial institutions to verify transactions and prevent fraud.
Vendors and suppliers you interact with on our platform, regarding order history and ratings.
Analytics and advertising partners who help us understand usage and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Platform Operations

To create and manage your Foodverse account.
To process and fulfill food orders placed through our app or website.
To facilitate communication between restaurants and vendors.
To process payments and issue receipts or invoices.
To provide customer support and respond to your inquiries.

2.2 Service Improvement

To personalise your experience and recommend relevant vendors and products.
To analyse platform usage and improve our features, interface, and performance.
To conduct research, testing, and analytics.

2.3 Communications

To send order confirmations, updates, and delivery notifications.
To deliver service-related announcements and administrative messages.
To send marketing communications (where you have opted in or as permitted by law).

2.4 Legal and Safety

To comply with applicable laws, regulations, and legal obligations.
To detect, prevent, and address fraud, security breaches, or violations of our Terms of Service.
To protect the rights, property, and safety of Foodverse, our users, and the public.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Vendors and Suppliers: When you place an order, relevant order information is shared with the vendor to fulfil your request.
Service Providers: We engage trusted third-party providers (e.g., payment processors, cloud hosting, analytics services) who process data on our behalf and are bound by confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with prior notice to you.
Legal Requirements: We may disclose information when required by law, court order, or regulatory authority, or to protect the rights and safety of Foodverse or others.
With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4. Cookies and Tracking Technologies

Foodverse uses cookies, web beacons, and similar technologies to enhance your experience on our platform. These technologies help us:

Keep you logged in and remember your preferences.
Understand how you navigate and use our platform.
Measure the effectiveness of our marketing campaigns.
Detect and prevent security threats.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our platform. We honour Do Not Track signals where required by applicable law.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may also retain data to comply with legal obligations, resolve disputes, and enforce our agreements.

When your data is no longer needed, we will securely delete or anonymise it in accordance with our internal data retention schedules. You may request earlier deletion of your data as described in Section 7.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit using TLS/SSL protocols.
Encryption of sensitive data at rest, including payment information.
Access controls limiting employee access to personal data on a need-to-know basis.
Regular security assessments and vulnerability testing.

Despite our efforts, no method of data transmission or storage is 100% secure. We encourage you to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal obligations.
Portability: Receive your data in a structured, machine-readable format.
Objection: Object to the processing of your data for certain purposes, including direct marketing.
Restriction: Request that we limit how we use your data in certain circumstances.
Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at foodverse@outlook.com. We will respond to verified requests within 30 days, or as required by applicable law.

8. Children's Privacy

The Foodverse platform is intended for use by businesses and their authorised representatives. Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will promptly delete it. If you believe a minor has provided us with personal information, please contact us at foodverse@outlook.com

9. International Data Transfers

Foodverse operates globally and your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from your jurisdiction. Where we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms to protect your information in accordance with applicable law.

10. Third-Party Links and Integrations

Our platform may contain links to third-party websites or integrate with third-party services (such as payment gateways or logistics providers). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on our platform prior to the changes taking effect.

Your continued use of the Foodverse platform after any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Foodverse, Inc.

Attn: Privacy Team

Email: foodverse@outlook.com